Updatrr Feature
AI Chatbot for Shopify — Resolve Queries & Sell 24/7
Let an AI agent handle customer questions, product recommendations and order lookups on WhatsApp — automatically, around the clock.
How it works
Three steps to get started
Customer sends a WhatsApp message
Your customer asks about an order, product or anything else on WhatsApp.
AI understands and responds
Updatrr's AI understands the intent, looks up Shopify data if needed, and sends a helpful reply instantly.
Seamless human handover
When the AI can't resolve it, the conversation is handed to your team in the Unified Inbox — with full context.
Why Updatrr merchants love it
- 80%
of common queries resolved without human involvement
- ✓
No coding — build your chatbot flow with a no-code builder
- ✓
AI reads Shopify order data to answer order status questions
- ✓
Product recommendations based on customer queries
- ✓
Smart human handover when confidence is low
“The unified inbox is a game changer for our support team. WhatsApp, Instagram and Messenger all in one place — with Shopify order details right there. Response time dropped from hours to minutes.”
RNRohan Nair
E-Commerce Manager, Nova Lifestyle
Frequently asked questions
Does the AI chatbot require any coding to set up?▾
No. Updatrr provides a no-code chatbot builder where you define intents, responses and escalation rules using a visual interface. Most merchants are live within an hour.
Can the AI look up Shopify orders for customers?▾
Yes. The AI chatbot has access to your Shopify order data and can tell customers their order status, tracking information and estimated delivery date automatically.
What happens when the AI doesn't know the answer?▾
The AI flags the conversation for human review and routes it to the Unified Inbox. Your team sees the full conversation history and can take over seamlessly.
Related features
Ready to try it free?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.