Updatrr vs Freshchat
Freshworks customer messaging suite. See how Updatrr compares on features, pricing and Shopify integration.
Quick summary
Shopify-native, not enterprise
Freshchat is part of the Freshworks enterprise suite. Updatrr is a lean Shopify app — install in minutes with no developer, no IT team required.
COD confirmation purpose-built for D2C
Updatrr's COD confirmation is designed for Indian D2C workflows. Freshchat has no equivalent feature.
Voice AI calling
Updatrr includes AI voice agents for outbound cart recovery and COD calls. Freshchat does not have this capability.
Feature comparison: Updatrr vs Freshchat
| Feature | Updatrr | Freshchat |
|---|---|---|
| Native Shopify integration | ✓ | ✕ |
| Abandoned cart recovery | ✓ | ✕ |
| COD confirmation & RTO reduction | ✓ | ✕ |
| Voice AI calling | ✓ | ✕ |
| AI chatbot (no-code) | ✓ | ✓ |
| Unified inbox (WA + IG + FB) | ✓ | ✕ |
| WhatsApp Commerce / catalog selling | ✓ | ✕ |
| Broadcast campaigns | ✓ | ✕ |
| Order & shipment updates | ✓ | ✕ |
| Official WhatsApp Business API | ✓ | ✓ |
| 7-day free trial | ✓ | ✕ |
| India-based support | ✓ | ✕ |
Why merchants switch from Freshchat to Updatrr
- ✓Freshchat has: Enterprise complexity
- ✓Freshchat has: No COD confirmation feature
- ✓Freshchat has: No Voice AI calling
Pricing: Updatrr vs Freshchat
Freshchat starts at $19/agent/month. Updatrr starts at $19.99/month flat with a 7-day free trial.
Updatrr — starting at $19.99/month
- ✓ 7-day free trial, no credit card
- ✓ All core automations included
- ✓ WhatsApp + Instagram + Facebook inbox
- ✓ Voice AI calling included
Freshchat
- ✕ Enterprise complexity
- ✕ No COD confirmation feature
- ✕ No Voice AI calling
“COD confirmation used to be a daily headache. Now Updatrr handles it automatically and our RTO dropped by half. Setup took less than 20 minutes.”
MPMeera Patel
Operations Head, Kasturi Organics
Frequently asked questions
Is Updatrr better than Freshchat for Shopify?▾
Updatrr is built exclusively for Shopify merchants — with native Shopify integration, COD confirmation, Voice AI calling and a unified inbox across WhatsApp, Instagram and Facebook. Freshchat Freshchat is part of the Freshworks enterprise suite. Updatrr is a lean Shopify app — install in minutes with no developer, no IT team required.
Does Updatrr have a free trial?▾
Yes. Updatrr offers a 7-day free trial with full access to all features. No credit card required to get started.
How long does it take to set up Updatrr compared to Freshchat?▾
Updatrr is a Shopify app — install it from the Shopify App Store and connect your WhatsApp number. Most merchants go live in under 20 minutes with no developer required.
Does Updatrr support COD confirmation and RTO reduction?▾
Yes. COD order confirmation with automated WhatsApp follow-ups and RTO reduction are core features of Updatrr, purpose-built for Indian and Southeast Asian D2C brands.
Ready to switch to Updatrr?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.