Updatrr vs DelightChat
Customer support inbox for Shopify brands. See how Updatrr compares on features, pricing and Shopify integration.
Quick summary
Automation-first vs. support-first
DelightChat is primarily a customer support inbox. Updatrr includes the full automation stack — cart recovery, COD confirmation, order updates, broadcast campaigns and voice AI — in addition to a team inbox.
Voice AI calling
Updatrr's Voice AI agents proactively call customers. DelightChat does not have outbound voice capabilities.
WhatsApp Commerce and catalog selling
Updatrr enables customers to browse and order from your Shopify catalog inside WhatsApp. DelightChat does not have WhatsApp Commerce.
Feature comparison: Updatrr vs DelightChat
| Feature | Updatrr | DelightChat |
|---|---|---|
| Native Shopify integration | ✓ | ✓ |
| Abandoned cart recovery | ✓ | ✕ |
| COD confirmation & RTO reduction | ✓ | ✕ |
| Voice AI calling | ✓ | ✕ |
| AI chatbot (no-code) | ✓ | ✕ |
| Unified inbox (WA + IG + FB) | ✓ | ✓ |
| WhatsApp Commerce / catalog selling | ✓ | ✕ |
| Broadcast campaigns | ✓ | ✓ |
| Order & shipment updates | ✓ | ✓ |
| Official WhatsApp Business API | ✓ | ✓ |
| 7-day free trial | ✓ | ✕ |
| India-based support | ✓ | ✓ |
Why merchants switch from DelightChat to Updatrr
- ✓DelightChat has: No Voice AI calling
- ✓DelightChat has: No WhatsApp Commerce
- ✓DelightChat has: Limited proactive automation
Pricing: Updatrr vs DelightChat
DelightChat starts at $49/month. Updatrr starts at $19.99/month with a 7-day free trial.
Updatrr — starting at $19.99/month
- ✓ 7-day free trial, no credit card
- ✓ All core automations included
- ✓ WhatsApp + Instagram + Facebook inbox
- ✓ Voice AI calling included
DelightChat
- ✕ No Voice AI calling
- ✕ No WhatsApp Commerce
- ✕ Limited proactive automation
“The unified inbox is a game changer for our support team. WhatsApp, Instagram and Messenger all in one place — with Shopify order details right there.”
RNRohan Nair
E-Commerce Manager, Nova Lifestyle
Frequently asked questions
Is Updatrr better than DelightChat for Shopify?▾
Updatrr is built exclusively for Shopify merchants — with native Shopify integration, COD confirmation, Voice AI calling and a unified inbox across WhatsApp, Instagram and Facebook. DelightChat DelightChat is primarily a customer support inbox. Updatrr includes the full automation stack — cart recovery, COD confirmation, order updates, broadcast campaigns and voice AI — in addition to a team inbox.
Does Updatrr have a free trial?▾
Yes. Updatrr offers a 7-day free trial with full access to all features. No credit card required to get started.
How long does it take to set up Updatrr compared to DelightChat?▾
Updatrr is a Shopify app — install it from the Shopify App Store and connect your WhatsApp number. Most merchants go live in under 20 minutes with no developer required.
Does Updatrr support COD confirmation and RTO reduction?▾
Yes. COD order confirmation with automated WhatsApp follow-ups and RTO reduction are core features of Updatrr, purpose-built for Indian and Southeast Asian D2C brands.
Ready to switch to Updatrr?
600+ Shopify merchants trust Updatrr. Start your 7-day free trial — no credit card required.